Customer Care

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HOW TO CONTACT OUR CUSTOMER CARE TEAM

In case of questions regarding your webshop order, delivery, return information, warranty or repair, please contact our customer care team by sending an email to info@bysavanna.com.

Our customer care team will be able to respond in English and Dutch.

Don’t forget to check out our FAQs section, you might find the answer to your question there.

Return address (within the trial period):

BYSAVANNA
Geestbrugkade 18a
2281 CV Rijswijk
The Netherlands

In case of a defect or a warranty request, a different return address may apply. Please always contact our customer care team before arranging your return shipment.

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